Shipping policy
SHIPPING & RETURNS
Skin Artisan by J&J ("we" and "us") is the operator of (https://www.skinartisan.com.au)
("Website"). By placing an order through this Website you will be agreeing to
the terms below. These are provided to ensure both parties are aware of and
agree upon this arrangement to mutually protect and set expectations on our
service.
1. General
Subject to stock availability. We try to maintain accurate stock counts on our
website but from time-to-time there may be a stock discrepancy and we will not
be able to fulfill all your items at time of purchase. In this instance, we will
fulfill the available products to you, and contact you about whether you would
prefer to await restocking of the back ordered item or if you would prefer for us
to process a refund.
2. Shipping Costs
Shipping costs are calculated during checkout based on weight, dimensions and
destination of the items in the order. Payment for shipping will be collected
with the purchase.
This price will be the final price for shipping cost to the customer.
3. Returns
All returns must be postmarked within seven (7) days of the purchase date.
All returned items must be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS
To return an item, please email customer service at sales@skinartisan.com.au to obtain a
Return Merchandise Authorization (RMA) number. After receiving a RMA number,
place the item securely in its original packaging and include your proof of purchase,
and mail your return to the following address:
Skin Artisan by J&J
Attn: Returns
RMA #
__________
PO BOX 7067
Mount Annan NSW 2567
Please note, you will be responsible for all return shipping charges.
We strongly recommend that you use a track-able method to mail your return.
EXCEPTIONS
The following items cannot be returned:
● Used products
● Change of mind
For defective or damaged products, please contact us at sales@skinartisan.com.au to arrange a refund or exchange.
Please Note
● Sale items are FINAL SALE and cannot be returned.
3.1 REFUNDS
After receiving your return and inspecting the condition of your item,
we will process your return. Please allow at least seven (7) days from the receipt of
your item to process your return. Refunds may take 1-2 billing cycles
to appear on your credit card statement, depending on your credit card company.
We will notify you by email when your return has been processed.
4. Delivery Terms
PLEASE NOTE THAT DUE TO COVID-19 DELIVERY TIMES MAY EXCEED THE NORMAL EXPECTANCY, WE WILL TRY OUR BEST TO GET YOUR PRODUCTS TO YOU ASAP. WE APPRECIATE YOUR PATIENCE DURING THIS UNCERTAIN TIME WE ARE ALL FACING.
4.1 Transit Time Domestically
In general, domestic shipments are in transit for 2 - 7 days
4.2 Transit time Internationally
Generally, orders shipped internationally are in transit for 4 - 22 days. This
varies greatly depending on the courier you have selected. We are able to offer
a more specific estimate when you are choosing your courier at checkout.
4.3 Delivery Time Exceeded
If delivery time has exceeded the forecaster time, please contact us so that we
can conduct an investigation.
5. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be
able to follow the progress of their shipment based on the latest updates made
available by the shipping provider.
6. Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the
parcel from the courier and get in touch with our customer service. If the
parcel has been delivered without you being present, please contact customer
service.
6.1 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
7. Duties & Taxes
7.1 Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the
website
7.2 Import Duties & Taxes
Import duties and taxes for international shipments may be liable to be paid
upon arrival in destination country. This varies by country, and skin artisan
encourage you to be aware of these potential costs before placing an order with
us.
If you refuse to to pay duties and taxes upon arrival at your destination
country, the goods will be returned to skin artisan at the customers expense,
and the customer will receive a refund for the value of goods paid, minus the
cost of the return shipping. The cost of the initial shipping will not be
refunded.
8. Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed
their investigation into the claim.
9. Customer service
For all customer service enquirers, please submit a detailed enquiry email to
sales@skinartisan.com.au